VEHICLE TRACKING

Personnel management and vehicle, product, equipment tracking online services bold together as a single service,, ensure tracking, location and recording of driver’s behavior based on captured events: speed, braking, acceleration, battery, lights, doors, tire pressure, etc.

WHO ARE THE SERVICES INTENDED TO?

Companies from the most different sectors (financial, pharmaceutical, consumer goods etc.) that require management for vehicle fleet, product, devices, etc.

FEATURES

Tracking of resources and monitoring of KPIs to improve the entire fleet controlprocess, warning of problems, efficiency and safety.

Fleet Control – Real time, mobile mapping of the tracked devices, with full, control of kilometers traveled, ignition on/off, driver and others.

Warning of Problems – An “Emergency Button” can be installed in the module in which the driver, in the event of any problem, can activate the Monitoring Center for investigation.

Efficiency – Control of the use of the vehicle/truck. Information on running time and standby time (engine off).

Safety – Electronic Fence from where the vehicle cannot overtake. Safety – Electronic Fence where the vehicle cannot pass another vehicle. If the vehicle leaves the position, an Alert and Alarm will be issued.

• Fleet View and Control – real time, control of mileage traveled, ignition on/off, driver and others;
• B-Call (b2b) – warning of problems with the vehicle: stopped, flat tire, engine broken – the driver alerts through the emergency button;
• Efficiency – control over the effective use of the vehicle/truck;
• Maintenance – effective control for replacement and maintenance of each vehicle;
• Driver – driver’s effective control;
• Billing – control over the truck’s hours of use with Munck/other features.

BENEFITS

BizPRO trackers offer you all the security needed to protect your property, whether it’s a vehicle, machine, boat or some other asset.

DIFFERENTIATIONS

Our solution enables the locating vehicles in georeferenced maps, routecheckingmade by the vehicles, maintenance and fuel control and alerts of entrance and exit of electronic fences, etc.

KEY PROPERTY AND LIFE INSURANCE PROCESSES

• Quoting/calculation of insurance premiums;
• Issuance of new insurance policies/certificates;
• Control renewals of the car insurance policies – customer retention – based on the customer registry and effective renewal date of the policy;
• Anticipate the policy expiration dates, contacting the insurance beneficiary and questioning them about the extension;
• Update registry of insurance beneficiaries and insurance brokers;
• Update the insurance beneficiary’s profile;
• Scheduling appointment for Preliminary Inspection for Vehicles previously insured with date, place and time;
• Claims notice;
• Schedule installation of accessories and optional benefits offered by the insurer to the insured: brake inspection, brake pad inspection, lights, tracker installation, shock absorbers, etc.;
• Proactive contact with brokers to request pending documents for insurance proposals;
• Confirmation of the Insured’s Profile;
• Provision of electronic methods for the collection of insurance premiums: bank slip/debit/credit card.

WHO ARE THE SERVICES INTENDED TO?

Services that are intended to life, health, motor and property insurers that aim to reduce transaction costs by increasing quality.

FEATURES

World-class processes being benchmarks of the best practices, and continuously certified and improved.

BENEFITS

• High specialization of the technical personnel involved;
• Variable costs, always lower than those practiced by insurance companies;
• Full process automation made by autonomous system;
• Quality perceived by the customer, measured by NPS (Net Promoter Score) techniques.

DIFFERENTIATIONS

Superior knowledge of the key insurance and automation processes, ready and supported by an autonomous platform.

CRITICAL HEALTH PROCESSES – BIZMED UNIT

Health care claims management and development of health care related systems, such as: consultation and examination appointment center, patient support programs, claim regulation, medical bill auditing, etc.

WHO ARE THE SERVICES INTENDED TO?

Healthcare companies such as hospitals, clinics, laboratories, health insurance companies, and life insurance companies.

FEATURES

BizMED is BizPRO’s business unit, aimed at providing technical security and savings to Health Insurance Planners, thus increasing efficiency and effectiveness of their technical and operational processes. BizMED offers the following services:

• Authorization for hospitalizations, exams and medical appointments in clinics, laboratories and hospitals;
• Medical Appointment Schedule;
• Insured Record Updating;
• Affiliated Network Accreditation – Health and Dental Plan;
• Claim technical management: eligibility checking (adhesion, contract and grace), evaluation, analysis and approval of the main hospital and medical procedures, before the occurrence of the accident, in order to ensure that medical treatments (surgeries and examinations) are adequate in relation to medical diagnoses and pathologies;
• Auditing of Healthcare Bills: checking of healthcare bills in order to ensure that the materials and healthcare procedures used during the examinations and hospitalizations are adequate – amount charged, quantity, type, specification, variety, consumption, etc.

BENEFITS

BizMED offers several benefits to your company, such as:

• Reduced Costs with Technical – Medical Team background;
• Consistency of conduct/Customized performance;
• Technical and Administrative Expertise of the Medical Team;
• High-Performance Professionals;
• Compliance with deadlines regulatory schedules when “On-Demand” Services;
• Frequency, seventy and volumetric report;
• Flow and Process Mapping/Vulnerability Identification;
• Opportunity for Improvements.

DIFFERENTIATIONS

BizMED manages its customers’work processesin order to meet their goals for the final business results (combined ratio, average cost of loss, claims, level of quality perceived by the customer/NPS etc.) within the legality and legitimacy of actions, guiding its recommendations and practices for ethics and transparency, aimed at optimizing resources and eliminating waste, thus assuring delivery of services and final products with healthcare cost control.

Within such context, BizMED offers customized solutions to each customer, with a professional team of superior performance and technical knowledge, rationalizing and operating critical processes (eligibility, prior authorization of expensive procedures, analysis of healthcare bills, procedures and services, affiliate accreditation, etc.) on behalf of its customers, combining knowledge of Information Technology, Health Management Processes and Healthcare Bills, Specialized Operation and Contact Center.

WELCOME CALL

Welcome is the first contact with the customers who will have the first experience with the products and services of companies from the most diverse segments: credit card, insurance companies, banks, tv services, travelling, etc.

WHO ARE THE SERVICES INTENDED TO?

Companies from the most diverse segments: credit card, insurance companies, banks, tv services, vehicles, travelling, etc.

FEATURES

BizPRO will make “Welcome Calls” in order to welcome the customer, providing brief explanation of the products and/or services contracted. Optionally, you can offer new products and services or extend the coverage of services originally contracted.

BENEFITS

BizPRO assures not only a positive experience the moment the customer actually begins the relationship with the organization, but also an excellent feedback on the acquisition process, involving the steps of prospecting, negotiation, sales and delivery.

DIFFERENTIATIONS

BizPRO, aimed at ensuring customer service excellence, implements operations with coordinated customer service teams, including supervisor, coordinator, quality monitoring, and periodic behavior training that ensures a high degree of adherence to the requirements of your project.

SALES CAMPAIGN

Telephone sales center using active contact, i.e., the company calls the prospect or sends emails, SMSs, or online messages to offer the company’s products.

WHO ARE THE SERVICES INTENDED TO?

Companies seeking to improve retail sales of products sold by multichannel telemarketing (insurance, cable TV, credit card, ads, etc.) using high technology with intelligent processes, probing techniques, argumentation and closing.

BizPRO has extensive experience in credit card, mobile, real estate and car listings, mass insurance, cable TV and so on. In addition, it has specialized database marketing professionals.

FEATURES

BizPRO is responsible for all such sales structure with all the complex strategy for commissions and compensations, enabling organization’s professionals to focus on the core business of the company, with no need to allocate resources for IT and physical space – exempting the contractor from rental costs, property taxes, electricity, internet, software and applications, IT personnel responsible for the technical support and system maintenance.

BENEFITS

Further enabling your telesales operations with BizPRO, the contracting company reduces investment costs for training and qualifying their agents. Not to mention that the costs and labor charges are under BizPRO’s full responsibility.

DIFFERENTIATIONS

Use of resources and technologies that ensure the best efficiency and result for your business:

• Power and Predictive Dialer
• BizPRO’s CRM
• Workforce Management
• Billing System
• Voice and screen recorder (optional)
• COPC SMD Monitoring

RSVP

Service for confirmation of guestattendance to corporate events.

WHO ARE THE SERVICES INTENDED TO?

Companies from different segments requiring confirmation of attendance to your company’s events or third-party events where your company is attending.

Confirmation of attendance to your company’s or third-party events where your company is attending.

RSVP is the abbreviation for “Répondez S’íl Vous Plaît” which means “Please reply”.

FEATURES

• Active RSVP: We contact the guest to confirm attendance to the event, clarifying doubts regarding the ceremony and party location, parking space, outfit, list of gifts, etc.
• Receptive RSVP: The guests reply their attendance through our contact numbers, written at the bottom of the invitation.

BizPRO believes the attendance confirmation service should be much more than a simple head counting. After the invitation, this is the closest contact and, as such, an opportunity to inform and engage the guests with the purpose of the event.

BENEFITS

Attendance confirmation is essential for an event organization and functionality. Knowing the number of confirmed guests ensures adequate service in all aspects.

This is the best way to avoid unnecessary expenses when hiring services for numbers above those that will actually be attending, or even surprises by the attendance of a number greater than that previously contracted.

DIFFERENTIATIONS

Our team is prepared to act in the most diverse types of events, meeting all kinds of needs, with high-standard support.

IT SERVICE DESK

Outsourced incident management and troubleshooting service for the contracting company’s IT environment.

WHO ARE THE SERVICES INTENDED TO?

Aimed at companies that wish to outsource IT service desk support by answering calls from users and solving technical incidents and prevent future problem to occur again.

For large companies that already have an IT department, BizPRO’s Service Desk enables internal teams of the company to remain focused on the business. Meanwhile, BizPRO takes care of technical and operational issues, while reducing the operation’s downtime.

Incident handling, focusing deeply on the root causes of problems, nullifying them over time.

Our Service Desk processes follow the methodologies: ITIL(Information Technology Infrastructure Library) and COPC.

FEATURES

Service Desk provides IT-focused services to manage incidents and problems, providing interfaces to other processes, such as change requests, service level controls, availability management, and much more. It is responsible for managing and monitoring all issues related to IT services (incidents, changes, requests, queries, complaints, etc.).

BENEFITS

• Reduced cost with physical space and hiring of professionals;
• Assured resolution of user’s technical problems;
• Speed in attendance and resolution of technical incidents;
• Further qualification of the IT environment and incident handling.

DIFFERENTIATIONS

BizPRO is a company founded by professionals with vast experience and solid career in the Information Technology sector. For this reason, all our IT professionals, equipment and processes follow the highest standards in the market, ensuring differentiated levels of satisfaction with reduced rework and total cost of ownership.

SOCIAL MEDIA MANAGEMENT

Complaint monitoring and inspection services in the most diverse social medias and complaint websites: RECLAME AQUI, PROCON, FACEBOOK, INSTAGRAM, TWITTER, FALE CONOSCO: control, respond and provide customer service.

WHO ARE THE SERVICES INTENDED TO?

Companies from all service segments which are concerned with exposure of their brands and relationship with their customers in the media or social networks.

Tracking, checking and handling complaints on the most diverse social media and complaint websites: RECLAMEAQUI, PROCON, FACEBOOK, INSTAGRAM, TWITTER, FALE CONOSCO.

FEATURES

BizPRO creates engagement with your target audience and strengthens your brand in social media. We create and publish relevant and interesting content for your target audience on all social media and complaint websites: RECLAMEAQUI, PROCON, FACEBOOK, INSTAGRAM, TWITTER, YOUTUBE, FALE CONOSCO. Control, respond and provide customer service.

• Creation of an extremely efficient communication channel for your company;
• Customer retention;
• Large channel for promoting new products and services;
• Promoting new utilities and applications for your products.

BENEFITS

Having social network management, being attentive and keeping in touch with your customer’s specificities. That is a great way to win them. That is why BizPRO ensures the management of social networks, which is so important today. Social networks offer a range of possibilities and advantages for brands and companies: online support, competitor analysis, result monitoring and analysis, greater engagement of fans with brands, among other services.

DIFFERENTIATIONS

BizPRO ensures security in workflows, with personalized training, exclusive and adjustable account management to manage workflow across all departments of the company.